Frequently Asked Questions

Yes, we accept all major credit cards--in fact, that is our preferred method of payment. We also accept checks or cash.

For customers not on our service plans, in most cases we provide free estimates but there are some instances where we might charge for an estimate. For customers on a service plan, estimates are always free.

Soft washing is a cleaning method that uses a low pressure washing technique, along with a mixture of algaecides, bleach, surfactants and water, to safely clean exterior surfaces of organic stains, mildew and algae.Soft washing is a cleaning method that uses a low pressure washing technique, along with a mixture of algaecides, bleach, surfactants and water, to safely clean exterior surfaces of organic stains, mildew and algae.

A site survey is the process we use to gather all the information we need from a new customer during a visit to their property in order to give them the best possible service. It's our way of making sure that we can meet or exceed the expectations of every customer we serve. 

A site survey typically takes less than an hour, ,but it may take longer if you have a large property or signifcant maintenance issues that need to be addressed.

A full inspection is a more in-depth look at a property than what we typically do during a site survey. During a full inspection, we'll look at difficult-to-access areas like crawl spaces, attics, etc. to check for problems. At the end of the inspection, you will get a list of all the areas that were inspected and photographs of areas. At this time, our home inspection does not count as a certified home inspection, although we hope to be able to offer that service within a year.

We are happy to update you on the status of your project as often as you'd like. It helps us to keep you informed, because it gives us both the chance to ask and answer questions that may come up as the project takes place.

Our normal hours are 8-5 but emergency hours are available to customers on our Deluxe service plan. Also, we will sometimes stay on-site to finish a job after regular hour.